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Terms and Conditions

All orders placed on our website are subject by the purchaser to the acceptance of our terms and conditions as set out below.

All goods ordered are subject to stock availability and acceptance of your order by ourselves. Credit card orders will only be accepted providing the registered card holders name and address is given and a land based phone number at that address. Mobile numbers only will not be accepted.

Performance Creations should be under no liability to the customer for any indirect loss and/or expense (including loss of profit) suffered by the customer arising out of a breach by Performance Creations of this contract. In the event of any breach of this contract by Performance Creations the remedies of the buyer shall be limited to damages and in no circumstances shall the liability exceed the price of the products.

Performance Creations are under no obligation to fulfill an order and accepts no responsibility for loss caused should the items be out of stock or no longer available or the credit card information given is invalid. If we are unable to fulfill your order for whatever reason you will be notified by phone or email.

 

An item cannot be reserved unless paid for in full.

All prices are based in Pounds sterling and are subject to VAT and delivery charge as per order, E & OE.

Payments can be made via Visa and Mastercard credit cards, or Switch and Delta Debit cards.

Payment may also be made via a personal cheque, but the funds must be cleared before despatch of goods.

 

Cancellation of your order

Upon acceptance of your order you may cancel at any time between placing your order and up to 14 days after receipt of the goods. Cancellation must be made by email. You will be given a Returns Authorisation Number for tracking purposes.

Once you have cancelled the order you have a legal ‘duty of care’ to take good care of the goods. You must return the goods at your expense to the address given to you on the Returns Authorisation Form. We would advise a recorded delivery for small items, and an insured delivery for larger items, and of more value.

The refund will be processed within 30 days of the order date.

Where goods have been returned in a poor state a 20% restocking fee shall apply.

All goods sold via mail order are sold in accordance with the consumer protection (distance selling) Regulations 2000.

 

Delivery

The customer will be advised of a delivery date via email or phone. All arrangements necessary must be made to take delivery of the goods. Any further costs for delivery will be passed on to the customer.

 

Warranties

All goods sold via our online shop are subject to a 3 months warranty. Extensions of this can be purchased by written request. It is a return to base warranty, carriage paid by customer to return, Performance Creations to pay for return carriage.

D.O.A – If a product does not function correctly within the first 48 hours from delivery, we will arrange the collection of goods, and if necessary will replace or refund the goods at our discretion. If the product is found to have no faults, the customer must pay a £25 fee upon return of the goods, to cover unnecessary carriage charges incurred.

 

How to return goods

You must first contact us via email, we will either ring you to confirm a fault / refund etc. If in the event a fix cannot be made a Returns Authorisation Number will be issued. This will be mailed in the form of a label to attach to the exterior of the package. It contains the return address and the RMA number. Send the goods to us, sufficiently packaged, carriage paid and will we process them and return the items under warranty at our expense. All out of warranty – chargeable repairs will have a carriage charge shown on the repair invoice. Any unauthorised goods returned will not be accepted, a valid RMA must be shown on the packing.


Good need to be returned within 14 days of the goods being received.

All returns will be processed, best endeavours within 5 working days.

These terms and conditions do not affect your statutory rights.

 
 

 
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